Job Description
Join the prestigious Grand Capital Hotel in the heart of Washington DC as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences in our luxury boutique hotel. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in the vibrant hospitality industry. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of DC metropolitan area attractions
- High school diploma or equivalent; hospitality degree preferred