Job Description
Join our award-winning hospitality team at the Grand Horizon Hotel, Miami's premier luxury destination. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant oceanfront setting. Enjoy competitive benefits including health insurance, complimentary accommodation discounts, and career growth opportunities within our expanding portfolio. Be part of a dynamic team that celebrates diversity and excellence in service.
Responsibilities
- Manage seamless guest check-in/check-out processes with speed and precision
- Resolve guest inquiries and concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance departments for room readiness
- Process payments and maintain accurate financial records
- Utilize PMS systems to manage reservations and occupancy
- Upsell hotel services and amenities to enhance guest experience
- Execute emergency procedures with calm efficiency
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Fluency in English and Spanish (additional languages valued)
- Proficiency in Opera PMS or similar hospitality software
- Exceptional conflict resolution and multitasking abilities
- Valid Florida driver's license with clean record
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Certified Hospitality Professional (CHP) preferred