Job Description
Join the vibrant heart of Austin at our award-winning luxury hotel! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences in the Live Music Capital of the World. As the first point of contact, you'll embody our commitment to Southern hospitality while managing seamless check-in/out processes, coordinating VIP requests, and resolving inquiries with professionalism. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Manage efficient guest check-in/check-out procedures using hotel management systems
- Handle reservation modifications, cancellations, and room assignments with precision
- Resolve guest inquiries and complaints promptly while maintaining service standards
- Process payments, manage cash floats, and balance daily transactions accurately
- Coordinate with housekeeping, maintenance, and concierge teams for seamless operations
- Upsell room upgrades, spa packages, and local experiences to enhance guest stays
- Maintain strict confidentiality of guest information and financial data
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Valid Texas driver's license with clean driving record (for airport transfers)
- Flexible availability including nights, weekends, and holidays
- Bilingual (English/Spanish) preferred
- Basic knowledge of Austin attractions and events