Job Description
Join our dynamic team at Grand Plaza Hotel and enjoy the benefits of weekly pay and flexible shift schedules in the heart of San Francisco! We're seeking passionate hospitality professionals to deliver exceptional guest experiences while maintaining work-life balance through varied shifts. Enjoy competitive wages, comprehensive benefits, and a vibrant downtown location. Apply today to start earning every Friday!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/maintenance
- Process payments, maintain accurate records, and manage reservations
- Uphold brand standards for cleanliness and professionalism at the front desk
- Collaborate with cross-departmental teams during peak hours and events
- Execute emergency procedures and safety protocols
- Train new staff on front desk operations
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hotel/customer service experience
- Proficiency in PMS systems (Opera, Fidelio preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of San Francisco tourism attractions
- Valid CA Food Handler's Card (or obtain within 30 days)