Job Description
Join our award-winning hospitality team as a Front Desk Agent where you'll create memorable guest experiences at premier properties across Texas and Illinois. We're seeking energetic professionals to handle check-in/check-out processes, manage reservations, and resolve inquiries with exceptional service. Enjoy flexible shift schedules including evenings, weekends, and holidays in vibrant urban and resort locations. Full training provided!
Responsibilities
- Seamlessly manage guest check-in/check-out processes and room assignments
- Handle reservation inquiries, modifications, and confirmations
- Process payments, maintain billing accuracy, and manage cash floats
- Address guest concerns with prompt solutions and personalized service
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize property management systems (PMS) for daily operations
- Uphold brand standards through consistent service delivery
Qualifications
- Previous front desk or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with PMS software (e.g., Opera, Amadeus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Texas or Illinois residency required for location-specific roles