Job Description
Join our award-winning team at Grand Hotel Sacramento as a Night Shift Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our overnight operations. This full-time role offers competitive pay, comprehensive benefits including health insurance and paid time off, and opportunities for career advancement. If you thrive in dynamic environments and excel at problem-solving, apply today to become part of Sacramento's premier hospitality destination!
Responsibilities
- Manage guest check-ins/checkouts efficiently using PMS systems
- Handle guest inquiries, requests, and resolve complaints promptly
- Monitor security protocols and ensure guest safety overnight
- Perform night audit duties including reconciliation of daily transactions
- Coordinate with housekeeping and maintenance teams
- Assist with emergency procedures and incident documentation
- Maintain accurate records of room availability and status
Qualifications
- Minimum 1 year hotel/hospitality experience required
- Strong customer service and communication skills
- Proficient in property management systems (Opera, etc.)
- Ability to work independently during overnight shifts
- Valid California driver's license preferred
- Flexible schedule availability (nights, weekends, holidays)
- Basic accounting knowledge for reconciliation tasks
- High school diploma or equivalent required