Job Description
Join our award-winning team at Grand Hotel Minneapolis, where hospitality meets innovation! We're seeking a passionate Front Desk Agent to be the first point of contact for our guests in the heart of downtown. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a vibrant city known for its arts scene and outdoor activities. If you thrive in fast-paced environments and excel at creating memorable guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accurate reservation records
- Handle guest inquiries, resolve complaints, and provide personalized local recommendations
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and valet teams to ensure seamless operations
- Upsell hotel services, room upgrades, and promotional packages
- Maintain a clean, organized front desk and lobby area
Qualifications
- 1+ years of hotel front desk or customer service experience required
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Valid driver's license and clean driving record (for valet assistance)
- Basic knowledge of Minneapolis attractions and transportation