Job Description
Join our award-winning luxury resort in the heart of Colorado Springs! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier mountain destination. As a Front Desk Agent, you'll be the first point of contact for our discerning guests, ensuring seamless check-ins, personalized service, and unforgettable stays. Enjoy competitive benefits, career growth opportunities, and work in a stunning alpine environment.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservation inquiries and modify bookings
- Resolve guest concerns with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera) effectively
- Promote resort amenities and local attractions
- Maintain lobby appearance and security standards
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Colorado driver's license preferred
- Spanish language skills highly desirable
- High school diploma or equivalent required
- Strong attention to detail and multitasking ability