Job Description
Join our vibrant hospitality team at Austin Grand Hotel as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your career in guest services. As the first point of contact, you'll create memorable experiences for travelers while handling check-ins, reservations, and inquiries. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Austin's premier hospitality destinations.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Utilize hotel management software (training provided)
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving abilities
- Ability to work flexible hours including nights/weekends
- Attention to detail and organizational skills
- Positive attitude and team player mentality