Job Description
Join the heart of New Orleans hospitality at the Grand Orleans Hotel! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences in the heart of the French Quarter. As our first point of contact, you'll embody Southern charm while delivering premium service to international travelers and local explorers. Enjoy competitive compensation, comprehensive benefits, and the vibrant energy of the Big Easy.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using conflict resolution best practices
- Collaborate with housekeeping, maintenance, and security teams
- Utilize hotel management systems (Opera) for inventory and reporting
- Execute upselling strategies for room upgrades and local experiences
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Louisiana hospitality certification (ServSafe preferred)
- Fluency in English; additional languages (Spanish/French) highly valued
- Knowledge of New Orleans attractions and local culture
- Basic math skills for cash handling and billing