Job Description
Join our award-winning team at Grand Plaza Hotel, Sacramento's premier luxury destination! We're seeking charismatic Front Desk Agents to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, this is your perfect match.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and F&B teams for seamless operations
- Maintain accurate guest records and property management system data
- Execute upselling opportunities for room upgrades and amenities
- Uphold brand standards and safety protocols consistently
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively during peak hours
- Basic knowledge of local attractions and services
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license preferred
- High school diploma or equivalent required