Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier downtown Austin location. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities within our growing luxury hotel portfolio.
As the first point of contact for our international clientele, you'll embody our commitment to excellence while managing check-in/check-out processes, handling guest inquiries, and resolving issues with poise and efficiency. We value cultural diversity and multilingual abilities, making this an ideal opportunity for dynamic communicators who thrive in fast-paced environments.
Responsibilities
- Manage seamless guest registration and departure processes using property management systems
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving skills
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments for optimal service delivery
- Execute upselling strategies to enhance guest experience and revenue
- Maintain strict confidentiality of guest information and financial transactions
- Assist with training of new front desk staff and seasonal employees
Qualifications
- Minimum 2 years of front desk or customer service experience in luxury hospitality
- Proficiency with property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills in English with additional languages preferred
- Strong problem-solving abilities and conflict resolution expertise
- Valid Texas driver's license and reliable transportation
- Availability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished interpersonal demeanor
- High school diploma or equivalent; hospitality certification a plus