Job Description
Join the heart of hospitality at Fort Worth Grand Hotel! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences in the heart of Fort Worth's vibrant downtown. As our first impression ambassador, you'll manage check-ins, resolve inquiries with professionalism, and showcase Texas hospitality to travelers worldwide. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth within our luxury property.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS
- Handle guest inquiries, requests, and complaints with empathy and efficiency
- Process payments, manage room inventory, and coordinate with housekeeping
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain accurate reservation records and billing information
- Collaborate with concierge and security teams for exceptional service
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in luxury hotels
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Fort Worth attractions and transportation
- Valid Texas driver's license (for valet duties)