Job Description
Join our award-winning team at the Grand Pacific Hotel, San Diego's premier waterfront destination. We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences while managing all front office operations. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities in a luxury hospitality environment. If you're passionate about service excellence and thrive in fast-paced settings, apply today to become part of our renowned guest experience team.
Responsibilities
- Check in/out guests efficiently with warm professionalism and personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests and complaints with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for seamless operations
- Utilize hotel management systems (Opera) for daily operations
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license and clean driving record
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of San Diego attractions and transportation
- High school diploma or equivalent required