Job Description
Join our award-winning team at the Grand Plaza Hotel, Indianapolis' premier luxury destination! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in the heart of Indy's thriving hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador with local area knowledge
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (Opera preferred)
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Valid Indiana driver's license preferred