Job Description
Are you a people person looking to launch your career in the hospitality industry? The Omni Austin Hotel is seeking a dedicated Front Desk Agent & Night Auditor to join our dynamic team. We pride ourselves on providing world-class service and offer a fantastic environment for entry-level professionals to grow.
As the face of the hotel, you will play a crucial role in ensuring every guest has a memorable stay. We are looking for individuals who are reliable, energetic, and ready to work flexible shifts. This position offers a competitive salary and the chance to gain valuable experience in a high-end hospitality setting.
Responsibilities
- Check guests in and out of the hotel efficiently, ensuring all information is accurate.
- Handle phone inquiries and reservations with a friendly and professional tone.
- Process payments and manage guest accounts accurately.
- Assist with guest requests, ranging from room service to local recommendations.
- Monitor security cameras and hotel premises during overnight shifts.
- Maintain a clean and organized front desk area.
- Resolve guest complaints or issues in a calm and effective manner.
Qualifications
- High school diploma or equivalent.
- Previous experience in customer service or hospitality is preferred but not required for entry-level applicants.
- Strong communication skills and a friendly demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and typing skills.
- Valid driver’s license (preferred).