Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career in Sacramento's vibrant downtown! We're seeking energetic, guest-focused individuals to deliver exceptional service at our AAA Four-Diamond property. No prior hotel experience required—just your passion for creating memorable stays. Enjoy competitive pay, comprehensive training, growth opportunities, and a supportive work environment. Be the first face our guests see and make lasting impressions while exploring California's capital city!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations via Opera/PMS system with accuracy
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain secure financial records
- Coordinate with housekeeping, valet, and maintenance teams
- Upsell room packages, dining, and local attractions
- Maintain pristine front desk appearance and organization
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn PMS systems
- Customer service mindset with problem-solving aptitude
- Ability to work flexible shifts, weekends, and holidays
- Attention to detail and cash handling experience (preferred)
- Positive attitude and teamwork-oriented approach