Job Description
Join the award-winning team at Grand Plaza Hotel, where luxury meets Southern hospitality! We're seeking charismatic Front Desk Agents to create unforgettable first impressions for our international guests. As the heart of our operations, you'll be pivotal in delivering exceptional service while showcasing Dallas's vibrant culture. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as local Dallas ambassador for dining, entertainment, and transportation
- Execute upselling strategies for premium rooms and amenities
Qualifications
- Minimum 1 year luxury hotel front desk experience
- Proficiency in Opera PMS or equivalent property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Texas Food Handler certification preferred
- Fluent English; Spanish proficiency highly valued
- Valid driver's license with clean record
- Flexible availability including nights/weekends/holidays