Job Description
Join our award-winning luxury hotel in the heart of Phoenix! We're seeking a dynamic Hotel Manager to lead our exceptional team and deliver unforgettable guest experiences. This full-time role offers competitive compensation, growth opportunities, and the chance to shape our hospitality legacy in Arizona's vibrant capital.
Responsibilities
- Oversee all hotel operations including front desk, housekeeping, and concierge services
- Manage staff scheduling, training, and performance evaluations
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue
- Handle guest complaints with professionalism and resolve issues promptly
- Monitor budgets, financial reports, and inventory control
- Coordinate with vendors and maintain supplier relationships
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years hotel management experience in luxury properties
- Proven track record of improving guest satisfaction metrics
- Strong leadership and team development skills
- Expertise in PMS systems and revenue management
- Exceptional problem-solving and conflict resolution abilities
- Arizona State Hotel Manager certification preferred