Job Description
We are currently seeking a dynamic and detail-oriented Front Desk Agent to join our award-winning team at The Grand Luxe Los Angeles. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you. As a part-time team member, you will play a pivotal role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive.
Why Join Our Team?
• Competitive hourly pay ranging from $20.00 to $25.00 USD
• Flexible scheduling to accommodate your lifestyle
• Employee discount on dining and spa services
• Comprehensive training and clear pathways for career advancement
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth and efficient check-in process.
- Manage guest inquiries via phone, email, and in-person with professionalism and efficiency.
- Process payments, handle reservations, and verify guest identities accurately.
- Resolve guest complaints and issues promptly to ensure high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and quality control.
- Maintain a clean, organized, and inviting front desk area and lobby environment.
- Assist in the administration of daily reports and administrative tasks.
Qualifications
- Previous experience in hospitality, customer service, or reception is preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, FrontDesk).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A friendly, approachable, and professional demeanor at all times.
- High school diploma or equivalent required.