Job Description
Join our award-winning team at Grand Plaza Hotel as an Entry-Level Front Desk Agent! We're seeking passionate hospitality professionals to create memorable guest experiences in the heart of Chicago. No prior hotel experience required – we provide comprehensive training for motivated individuals eager to grow their careers in luxury hospitality. Enjoy competitive pay, employee benefits, and a vibrant work environment downtown.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service concerns
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (PMS training provided)
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation
- Basic computer proficiency (typing skills essential)
- Excellent communication and problem-solving abilities
- Ability to work flexible shifts (nights/weekends)
- Positive attitude and teamwork mindset
- Previous customer service experience preferred