Job Description
Join our award-winning team at Grand Plaza Hotel Atlanta, where exceptional service meets Southern hospitality! We're seeking passionate individuals to deliver memorable guest experiences in the heart of Georgia's vibrant capital. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in one of Atlanta's premier luxury hotels. Perfect for hospitality professionals seeking local hotel jobs near me with purpose.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, billing inquiries, and guest requests via phone/in-person
- Upsell hotel amenities, dining packages, and local attractions
- Maintain accurate guest records and billing information
- Collaborate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and manage cash drawer procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera PMS or similar hotel management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic knowledge of Atlanta attractions and transportation
- Strong attention to detail and multitasking abilities