Job Description
Join our award-winning team at Grand Resort Orlando, where exceptional service meets Southern hospitality! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences in the heart of Florida's tourism capital. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities within our luxury resort chain. If you're passionate about hospitality and thrive in dynamic environments, we want to meet you!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing using Opera PMS
- Resolve guest inquiries and concerns promptly while maintaining brand standards
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell resort amenities and services to enhance guest satisfaction
- Maintain accurate records of guest feedback and special requests
- Execute emergency procedures and security protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Florida driver's license (for valet coordination)
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Orlando attractions and local area
- High school diploma or equivalent required