Job Description
Join our award-winning team at Grand Resort Orlando, where exceptional hospitality meets world-class service. We're seeking a charismatic Front Desk Agent to be the first point of contact for our international guests. This is your opportunity to shine in the heart of Florida's tourism capital while building a rewarding career in luxury hospitality.
Our competitive package includes:
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Free daily meals and resort privileges
- Generous employee discounts
- Clear advancement pathways
Responsibilities
- Provide exceptional guest check-in/check-out experiences using Opera PMS
- Manage room reservations and optimize occupancy rates
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell premium services and amenities
- Maintain a pristine front desk environment
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in Opera PMS or similar property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license preferred
- Spanish language skills highly desirable
- TIMES certification a plus