Job Description
Welcome to The Virginia Grand Hotel, where we define excellence in hospitality. We are currently seeking enthusiastic and detail-oriented individuals to join our dynamic team as Entry Level Hotel Staff.
In this pivotal role, you will be the first point of contact for our valued guests. We pride ourselves on providing a warm, professional, and memorable experience for everyone who walks through our doors. Whether it's a business traveler or a vacationer, you will play a key role in ensuring their stay is flawless.
At The Virginia Grand Hotel, we believe in nurturing talent. We offer comprehensive training programs, competitive benefits, and a supportive work environment perfect for those starting their career in the hospitality industry.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer incoming calls, respond to emails, and address guest inquiries in a professional and timely manner.
- Maintain a clean, organized, and welcoming lobby and front desk area.
- Process payments accurately and handle cash transactions with integrity.
- Assist guests with local recommendations, restaurant reservations, and transportation needs.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but we welcome entry-level candidates with a strong desire to learn.
- Excellent verbal communication and interpersonal skills.
- Strong attention to detail and problem-solving abilities.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Proficiency with computers and basic office software.