Job Description
Welcome to Oakland Grand Hospitality, where we pride ourselves on delivering exceptional guest experiences. We are currently seeking a dedicated and enthusiastic Front Desk Agent to join our dynamic team in the heart of Oakland, CA.
Whether you are just starting your career in the hospitality industry or looking for a fresh start, we provide comprehensive training and a supportive environment. You do not need prior experience to apply; what we need is your energy, your smile, and your willingness to learn.
As a key member of our front-line team, you will be the first point of contact for our guests, ensuring their stay is memorable from check-in to check-out. Join us and grow your career in one of the Bay Area's most vibrant cities.
Responsibilities
- Check guests in and out efficiently using our property management system (PMS).
- Answer incoming phone calls and emails with a friendly, professional demeanor.
- Handle guest inquiries, requests, and complaints with patience and problem-solving skills.
- Process payments and maintain accurate daily house counts and financial reports.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Assist in maintaining a clean and welcoming lobby and public areas.
- Provide local recommendations and directions to guests.
Qualifications
- High school diploma or equivalent required.
- No prior hospitality experience is necessary; we train all new hires!
- Strong communication skills and a positive attitude are essential.
- Ability to stand for extended periods and lift up to 20 lbs.
- Basic computer proficiency and typing skills.
- Flexibility to work varying shifts, including weekends and holidays.
- Must be detail-oriented and organized.