Job Description
Join our award-winning hospitality team as a Front Desk Agent at Mountain View Resort & Spa! We offer competitive hourly rates, weekly paychecks, and flexible shift schedules in the breathtaking Colorado Springs area. As the first point of contact for our guests, you'll create memorable experiences while enjoying stunning mountain views and a supportive work environment. Perfect for career-driven individuals seeking stability and growth in the tourism industry.
Responsibilities
- Manage guest check-in/check-out procedures using resort management systems
- Handle reservation inquiries, modifications, and room assignments efficiently
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest complaints with professionalism and solution-oriented approaches
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Provide local attraction recommendations and assist with guest requests
- Maintain accurate records and documentation for audit purposes
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with PMS systems (e.g., Opera, Delphi) preferred
- Flexible availability including nights, weekends, and holidays
- Strong multitasking abilities with attention to detail
- Exceptional customer service and conflict resolution skills
- High school diploma or equivalent; hospitality certification a plus
- Basic knowledge of Colorado Springs attractions and transportation