Job Description
Are you a people person looking to kickstart your career in the hospitality industry?
Grand Horizon Hotels is seeking a dynamic and professional Front Desk Agent to welcome guests to our prestigious properties in New York and California. You will be the face of our brand, ensuring every guest feels valued from the moment they arrive. We offer comprehensive training, a supportive team environment, and clear pathways for career advancement.
Why Join Us?
- Competitive Pay: $18 - $24/hour depending on experience.
- Work-Life Balance: Flexible scheduling options.
- Growth Opportunities: Clear internal promotion policies.
- Perks: Employee discounts on hotel stays and dining.
If you have a positive attitude and a passion for service, we want to meet you!
Responsibilities
- Greet and welcome guests warmly upon arrival, providing a superior first impression.
- Check guests in and out efficiently using hotel property management systems (PMS).
- Manage reservations, answering phone calls, and responding to email inquiries promptly.
- Handle guest complaints and requests with patience, empathy, and professionalism to ensure satisfaction.
- Process payments and balance daily financial transactions accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required; hospitality degree a plus.
- Previous front desk or customer service experience is preferred, but we provide training for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel reservation software.
- Professional appearance and demeanor at all times.
- Ability to work flexible hours, including weekends, nights, and holidays.