Job Description
Welcome to The Portland Inn & Suites, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a friendly, reliable, and professional Front Desk Agent to join our team in Portland, Virginia. If you are looking to start or advance your career in the hospitality industry and have a passion for helping others, we want to meet you.
No prior experience is required. We offer comprehensive training and a supportive environment for all team members. Join us and become a key part of our community.
Responsibilities
- Greet and welcome guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Answer incoming calls, manage emails, and respond to guest inquiries promptly and professionally.
- Process payments and handle cash transactions accurately using the hotel property management system.
- Maintain the cleanliness and organization of the front desk area, lobby, and common areas.
- Assist guests with local recommendations, restaurant reservations, and transportation needs.
- Handle guest complaints or special requests with patience and a positive attitude.
- Perform light administrative duties, such as filing and data entry.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Basic computer proficiency and ability to learn hotel software quickly.
- Strong verbal communication skills with a focus on customer service.
- Ability to stand and walk for extended periods.
- Must possess a professional appearance and a friendly demeanor.
- Availability to work flexible hours, including weekends and holidays.