Job Description
Are you a dynamic professional seeking a role that keeps you active and engaged? Elite Hospitality Management is currently accepting applications for a Front Desk Agent specializing in shift work and weekend coverage. We are a leading hospitality provider in New York, dedicated to delivering world-class service to our guests 24/7.
The Opportunity:
As the face of our brand, you will play a crucial role in creating memorable guest experiences. We are looking for individuals who thrive in a fast-paced environment and are committed to excellence. This role offers competitive compensation, flexible scheduling, and the chance to be part of a thriving team.
Responsibilities
- Deliver exceptional guest service by greeting visitors warmly and managing check-in/check-out procedures with efficiency and accuracy.
- Handle incoming communications, including phone calls and emails, routing inquiries to the appropriate departments while maintaining a professional tone.
- Process payments and reconcile daily financial transactions to ensure strict accountability.
- Monitor the lobby and common areas to ensure a clean, organized, and welcoming environment at all times.
- Address guest concerns or complaints immediately, using problem-solving skills to resolve issues to the guest's satisfaction.
- Collaborate closely with housekeeping and maintenance teams to ensure room readiness and timely maintenance requests.
Qualifications
- High school diploma or GED required; hospitality or customer service certification is a plus.
- Previous experience in a front desk, reception, or guest services role is preferred.
- Strong interpersonal and verbal communication skills with a focus on service excellence.
- Must be available to work flexible shifts, including weekends, nights, and holidays.
- Proficient in using computer systems, specifically Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to multitask effectively while maintaining a calm and professional demeanor under pressure.