Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Hotel in downtown San Francisco! No experience is needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible shift work including nights/weekends, and opportunities for advancement in one of America's most vibrant cities. Perfect for energetic individuals passionate about customer service and teamwork.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and payment processing using our property management system
- Address guest inquiries and resolve concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Maintain accurate records of guest communications and incident reports
- Uphold strict safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent (no prior experience required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with basic computer systems and technology
- Professional demeanor with exceptional problem-solving abilities
- Valid California driver's license (if transporting guests)
- Ability to stand/walk for extended periods and lift up to 25 lbs