Job Description
Elevate Your Career with The Grand Plaza Hotel
We are seeking a dedicated and detail-oriented Night Shift Manager to join our elite hospitality team. If you thrive in a quiet, efficient environment and enjoy providing top-tier service to our late-night guests, we want to meet you. We offer a competitive salary, comprehensive benefits, and a supportive team culture.
As a key member of our operations, you will oversee the night shift, ensuring guest satisfaction, security, and smooth front desk operations.
Responsibilities
- Oversee all front desk operations during night hours, including check-ins, check-outs, and phone inquiries.
- Perform night audits and ensure all financial transactions are accurately recorded.
- Conduct security rounds and inspections of the property to ensure guest safety and asset protection.
- Manage room inventory and handle special requests for late arrivals or early departures.
- Maintain the cleanliness and organization of the lobby and public areas during off-peak hours.
- Respond promptly to guest emergencies or maintenance issues.
- Supervise and support night staff, providing training and guidance as needed.
Qualifications
- High school diploma or GED required; hospitality management certification is a plus.
- Minimum of 1-2 years of experience in hotel front desk operations or night auditing.
- Strong knowledge of hotel property management systems (PMS).
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Excellent problem-solving skills and attention to detail.
- Professional demeanor with excellent verbal and written communication skills.