Job Description
Join our award-winning team at Grand Plaza Hotel Chicago! We're urgently seeking motivated individuals for our Front Desk Agent position. No hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and growth opportunities in the heart of downtown Chicago. Apply today and become part of our legendary service culture!
Responsibilities
- Provide exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and customer service skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Valid work authorization for US employment