Job Description
Welcome to The Galleria Hotel & Suites, where we pride ourselves on delivering exceptional hospitality experiences in the heart of Houston. We are currently seeking a dynamic and professional Front Desk Agent to join our dedicated team. As the face of our hotel, you will play a pivotal role in ensuring our guests feel welcomed, valued, and comfortable from the moment they arrive.
If you have a passion for service and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Execute a warm and professional check-in and check-out process for all guests, ensuring a seamless experience.
- Manage the switchboard and respond to incoming calls and emails promptly and courteously.
- Address guest inquiries, requests, and complaints with empathy and efficiency to ensure high satisfaction.
- Handle cash transactions and manage the Point of Sale (POS) system accurately.
- Assist with concierge duties, including providing local recommendations and arranging transportation.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- Minimum of 1-2 years of experience in front desk operations or hospitality is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel property management systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Professional appearance and a positive attitude.
- High school diploma or equivalent required.