Job Description
Join our award-winning luxury hotel in downtown Boston and become part of a dynamic team dedicated to exceptional guest experiences. We offer competitive weekly pay, comprehensive benefits, and a vibrant work culture in the heart of one of America's most iconic cities. Perfect for hospitality professionals seeking stability and growth.
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain security protocols and guest confidentiality
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Valid Massachusetts hospitality license preferred