Job Description
Are you passionate about hospitality and creating unforgettable guest experiences? The Grand Manhattan Hotel is currently seeking a dedicated Part-Time Front Desk Associate to join our elite team in the heart of New York City.
In this role, you will serve as the face of our hotel, ensuring every guest feels welcomed, valued, and attended to with world-class service. We offer a dynamic work environment with flexible scheduling, perfect for those balancing education or other commitments.
What You Will Do:
- Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Provide exceptional customer service by answering inquiries and resolving guest concerns efficiently.
- Handle cash and credit transactions with 100% accuracy.
- Maintain a pristine and welcoming lobby environment.
- Collaborate with housekeeping and maintenance to ensure room readiness.
Responsibilities
- Execute efficient guest registration processes and ensure all legal documentation is completed.
- Answer and route incoming calls to appropriate departments or extensions.
- Process payments and balance daily financial reports.
- Assist VIP guests with special requests, such as restaurant reservations or transportation.
- Usher in a positive and energetic attitude that aligns with our brand values.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Strong verbal communication skills with a polished and professional demeanor.
- Proficiency in MS Office Suite and Property Management Systems (PMS).
- Ability to multitask effectively in a fast-paced, high-pressure environment.
- Flexibility to work weekends, evenings, and holidays.