Job Description
Join our award-winning team at Grand Mesa Hotel & Resort, where exceptional service meets luxury hospitality! We're seeking energetic Front Desk Agents to create memorable guest experiences in Mesa's vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols and guest confidentiality
- Prepare daily reports and occupancy statistics
Qualifications
- Previous hotel or customer service experience required
- Proficient in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license and reliable transportation
- Basic math and computer literacy
- Ability to stand for extended periods
- Positive attitude and team player mentality