Job Description
Welcome to The Grandview Hotel Denver, where hospitality meets luxury. We are currently seeking a friendly and reliable Front Desk Agent to join our dedicated team. If you are looking to start your career in the hospitality industry and have a passion for customer service, this is the perfect opportunity for you. We offer comprehensive training and a supportive environment for growth.
Why Join Us?
- No Experience Necessary: We value attitude over experience. We provide on-the-job training to help you succeed.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Growth Opportunities: Great stepping stone to management roles.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor upon arrival.
- Manage the front desk operations, including check-ins, check-outs, and key management.
- Answer and direct phone calls and emails efficiently.
- Assist with mail sorting, package deliveries, and general concierge services.
- Maintain the cleanliness and organization of the lobby and reception area.
- Handle guest inquiries, requests, and complaints with patience and professionalism.
Qualifications
- High school diploma or GED equivalent.
- Basic computer proficiency and typing skills.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Reliable attendance and a positive, customer-focused attitude.
- Fluency in English; bilingual candidates are a plus.