Job Description
Welcome to CityView Suites & Conference Center, where we are redefining hospitality in the heart of Houston. We are currently seeking a dynamic Front Desk Agent to join our friendly team. Even if you are new to the industry, we want to hear from you! We provide comprehensive on-the-job training to ensure your success.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We pride ourselves on creating a warm, welcoming environment and are looking for individuals who are eager to learn and grow with us.
Responsibilities
- Greet and Welcome: Provide a warm and professional welcome to all guests upon arrival.
- Check-In/Out: Efficiently process check-ins, check-outs, and room assignments using our property management system.
- Guest Assistance: Answer questions about local attractions, dining, and services to enhance the guest experience.
- Communication: Answer phone calls promptly and direct inquiries to the appropriate department.
- Front of House: Maintain a tidy, organized, and welcoming reception area at all times.
- Financials: Handle cash transactions and credit card payments with accuracy.
Qualifications
- No Experience Required: We train our employees; a positive attitude and willingness to learn are your only requirements.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic comfort with computers and software applications.
- Availability: Flexibility to work evenings, weekends, and holidays.
- Professionalism: A neat appearance and professional demeanor.