Job Description
Launch your hospitality career with Grand Riverwalk Hotels! We're seeking enthusiastic Hospitality Associates to join our award-winning team in vibrant San Antonio. No prior experience required – we provide comprehensive training to transform your passion for service into professional excellence. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Manage check-in/check-out procedures efficiently using our property management system
- Respond promptly to guest inquiries and resolve concerns with a solutions-oriented approach
- Maintain immaculate public areas and ensure all spaces meet brand standards
- Collaborate with housekeeping, maintenance, and food service teams for seamless operations
- Process payments and handle cash transactions with accuracy
- Participate in daily briefings and implement operational improvements
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Positive attitude and willingness to learn new skills
- Strong communication abilities in English (bilingual Spanish a plus)
- Basic computer literacy and comfort with technology
- Reliable transportation and punctuality
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Customer service mindset with patience and empathy
- No hospitality experience required – training provided!