Job Description
Join our award-winning team at Grand Plaza Hotel as a Guest Services Associate! This entry-level position is your gateway to a dynamic hospitality career in the heart of San Jose. We're seeking passionate individuals who thrive in fast-paced environments and excel at creating memorable guest experiences. As the first point of contact, you'll embody our commitment to excellence while gaining valuable industry skills. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Provide exceptional front desk services including check-in/out, guest inquiries, and reservation management
- Handle guest complaints with professionalism and escalate when necessary
- Process payments and maintain accurate guest folios
- Coordinate with housekeeping and maintenance departments for guest requests
- Operate hotel management systems (PMS) and maintain data accuracy
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient with basic computer applications
- Valid California driver's license (if va duties assigned)
- Ability to stand for extended periods and lift up to 25 lbs