Job Description
Are you a people person looking to start your career in the vibrant hospitality industry? The Grand Asheville Hotel & Spa is seeking a dedicated Front Desk Agent to join our award-winning team in beautiful North Carolina.
We are committed to excellence in guest service and offer a supportive environment where you can thrive professionally. If you have a positive attitude and a passion for making others feel welcome, we want to meet you.
Why Join Us?
- Competitive hourly wage ($15.00 - $18.00).
- Comprehensive training program for new hires.
- Employee discounts on dining and spa services.
- Opportunities for career advancement within the hospitality sector.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in process.
- Process guest check-outs efficiently and accurately using our property management system.
- Answer incoming phone calls and emails promptly, responding to inquiries about room availability and services.
- Handle guest requests, including wake-up calls, room service orders, and local area recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Resolve guest complaints and issues with patience and professionalism.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in a hotel front desk or customer service role is preferred but not required for entry-level candidates.
- Strong verbal communication and interpersonal skills.
- Proficiency in basic computer operations and Microsoft Office suite.
- Ability to work flexible shifts, including weekends and holidays.
- A valid driver's license is a plus.