Job Description
We are seeking a dedicated and professional Front Desk Agent to join our award-winning hospitality team in the heart of San Jose. As the primary point of contact for our guests during the night shift, you will ensure a seamless and memorable experience while maintaining the highest standards of service. If you thrive in a fast-paced environment and possess a passion for guest relations, we want to hear from you.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive benefits package including health, dental, and vision insurance.
- Employee discount on hotel stays and dining.
- Opportunities for career advancement within the hospitality sector.
Job Overview:
You will be responsible for managing the front desk operations during our 24-hour cycle. This role requires a proactive approach to problem-solving and a commitment to ensuring guest safety and comfort at all times.
Responsibilities
- Greet and welcome guests warmly, checking them in and out with efficiency and a smile.
- Handle guest inquiries, complaints, and special requests promptly to ensure total guest satisfaction.
- Process payments accurately and manage the point-of-sale system.
- Monitor security cameras and perform regular safety rounds of the property to ensure guest and staff security.
- Answer incoming phone calls, take accurate messages, and manage the switchboard.
- Assist with luggage handling and provide local directions and recommendations.
- Report maintenance issues to the appropriate department immediately.
Qualifications
- High school diploma or equivalent; previous hospitality experience is a plus.
- Must be available to work nights, weekends, and holidays.
- Strong verbal communication and interpersonal skills.
- Proficiency with Microsoft Office and hotel Property Management Systems (PMS).
- Ability to stand for long periods and lift up to 25 lbs.
- Fluency in English is required.