Job Description
Are you passionate about creating memorable guest experiences? The Grand Manhattan Hotel is seeking dedicated part-time professionals to join our world-class team in the heart of New York City. We pride ourselves on luxury service and operational excellence, and we want you to be part of it. If you thrive in a fast-paced environment and have a knack for hospitality, we want to meet you.
As a key member of our staff, you will play a vital role in ensuring our guests feel welcomed, valued, and comfortable during their stay. We offer a competitive pay rate, flexible scheduling, and a dynamic work environment.
Responsibilities
- Greet and welcome guests with a warm, professional demeanor immediately upon arrival.
- Assist with the check-in, check-out, and room reservation processes efficiently using property management systems.
- Manage guest inquiries, requests, and complaints with patience and a focus on exceeding expectations.
- Maintain the cleanliness and organization of the lobby, front desk, and public areas.
- Support event coordination, banquet setup, and housekeeping duties as required to ensure seamless operations.
- Handle cash and credit transactions accurately and in accordance with hotel financial policies.
Qualifications
- High school diploma or equivalent is required.
- Previous experience in customer service or hospitality is preferred but not mandatory.
- Strong communication skills and a friendly, approachable personality.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic proficiency with computers and POS systems is a plus.
- A valid ID and proof of eligibility to work in the United States are required.