Job Description
Welcome to Oakland Grand Hotel & Spa, where we blend the vibrant energy of the Bay Area with world-class hospitality. We are currently seeking a dynamic and personable Front Desk Agent to join our dedicated team. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you.
As the first point of contact for our guests, you will set the tone for their entire stay. We pride ourselves on our inclusive culture and our commitment to excellence. Join us and become part of a team that values your contribution and offers a pathway to a rewarding career in the heart of Oakland.
Why Join Us?
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Employee discounts on dining and spa services.
- Opportunities for advancement within the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a smooth check-in and check-out process.
- Manage hotel reservations and room assignments using our Property Management System (PMS).
- Handle guest inquiries, complaints, and requests efficiently to ensure 100% guest satisfaction.
- Process payments and maintain accurate daily financial records.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Upsell room upgrades and local amenities to maximize revenue.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hotel front desk operations, guest services, or customer service preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, StayNTouch).
- Ability to work flexible hours, including weekends, holidays, and evenings.
- A professional appearance and a positive attitude are a must.