Job Description
Welcome to the vibrant heart of Atlanta, where the Grand Athenaeum Hotel offers an unparalleled opportunity to launch or advance your hospitality career. We are currently seeking enthusiastic and professional Front Desk Agents to join our dedicated team. Whether you are looking for your first job or a fresh start in the hotel industry, we provide comprehensive training and a supportive environment to help you succeed.
As the face of our hotel, you will play a crucial role in creating memorable experiences for our guests. We pride ourselves on our premium service standards and are looking for individuals who embody our values of warmth, efficiency, and professionalism. Join us in a role that offers a dynamic work atmosphere, competitive benefits, and the chance to grow within a world-class hospitality organization.
Responsibilities
- Guest Relations: Greet and register guests warmly upon arrival, ensuring a welcoming and professional first impression.
- Check-In/Check-Out: Efficiently process check-ins and check-outs, including verifying identity, collecting payments, and issuing room keys.
- Communication: Manage incoming phone calls and emails, answering inquiries regarding hotel services, local attractions, and directions.
- Lobby Management: Maintain a clean, organized, and welcoming lobby area, addressing guest needs promptly.
- Concierge Support: Assist guests with recommendations for dining, entertainment, and transportation in the Atlanta area.
- Administrative Tasks: Update guest profiles accurately in the Property Management System (PMS) and handle requests for room service or maintenance.
Qualifications
- No Experience Required: We provide full training for motivated candidates with a strong desire to learn.
- Communication Skills: Excellent verbal and written communication skills with a friendly and approachable demeanor.
- Customer Focus: A genuine passion for providing exceptional customer service and creating a positive guest experience.
- Computer Proficiency: Basic computer literacy and the ability to learn hotel management software quickly.
- Professionalism: Ability to maintain a professional appearance and conduct, even during peak hours.
- Flexibility: Willingness to work flexible hours, including weekends, holidays, and evening shifts.