Job Description
Start your hospitality career at Grand Chicago Hotel! We're seeking energetic Guest Services Representatives to join our award-winning team. This entry-level position offers comprehensive training, career advancement opportunities, and the chance to work in Chicago's premier downtown location. Enjoy competitive pay, flexible shift schedules, and a supportive team environment. No prior experience required – we provide all necessary training to excel in this dynamic role!
Responsibilities
- Provide exceptional guest check-in/check-out service with warm professionalism
- Manage reservation systems and room assignments with accuracy
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation and communication skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer literacy and comfort with reservation systems
- Professional appearance and positive attitude
- Ability to stand/walk for extended periods
- Valid work authorization in the United States
- Willingness to learn hotel operations and procedures