Job Description
We are seeking a dedicated and professional Front Desk Agent to join our award-winning team in Houston, TX. As a key member of our operations, you will be the first point of contact for our valued guests, ensuring a welcoming and seamless experience. We offer competitive pay, comprehensive benefits, and opportunities for career growth within a dynamic hospitality environment.
In this role, you will manage a fast-paced front desk operation, handling reservations, inquiries, and administrative tasks with precision and professionalism.
Responsibilities
- Greet and welcome guests warmly, checking them in and out efficiently while maintaining a high standard of customer service.
- Manage incoming calls and emails, routing inquiries to the appropriate departments or staff members promptly.
- Handle cash transactions, credit card processing, and maintain accurate daily financial logs and reports.
- Enforce building security protocols and access control measures to ensure the safety of all guests and staff.
- Assist visitors with directions, information requests, and general facility inquiries.
- Perform light maintenance duties to keep the lobby area clean, organized, and presentable at all times.
- Collaborate with housekeeping and maintenance teams to address guest requests and ensure room readiness.
Qualifications
- High school diploma or GED equivalent is required; prior hospitality experience is a plus.
- Proficient in Microsoft Office Suite and property management software (e.g., Opera, Front Desk Systems).
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- Strong attention to detail and the ability to multitask effectively in a busy environment.
- Ability to work flexible shifts, including evenings, weekends, and holidays to support business needs.
- Must possess a professional appearance and a positive attitude.