Job Description
Welcome to Apex Hospitality Group, where we pride ourselves on delivering exceptional service in the heart of Houston. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team.
Why Apply? We are looking for individuals who are eager to start their career in the hospitality industry. No prior experience is required. We offer comprehensive on-the-job training and a supportive environment to help you grow professionally. Join us and become the welcoming face that makes our guests feel right at home.
In this role, you will play a pivotal part in our operations, ensuring that every guest interaction leaves a lasting positive impression. If you are a people person with a great attitude, we want to meet you.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary documentation is completed accurately.
- Answer incoming calls and respond to emails and chat messages in a timely, professional manner.
- Maintain the cleanliness and organization of the front desk area and the lobby.
- Assist guests with check-out procedures, including processing payments and issuing receipts.
- Provide information about local attractions, dining, and transportation options to guests.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Handle guest inquiries and resolve any issues promptly to ensure high satisfaction levels.
Qualifications
- High school diploma or equivalent is required.
- Strong communication skills and a friendly, approachable demeanor.
- Basic computer literacy and ability to learn Property Management Systems (PMS).
- Ability to stand for long periods and lift light objects (up to 20 lbs).
- Flexibility to work varying shifts, including weekends, holidays, and evenings.
- Must be authorized to work in the United States.