Job Description
Join our award-winning team at the heart of Nashville's vibrant hospitality scene! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences at our downtown property. This urgent hiring opportunity offers competitive pay, benefits, and career growth in one of America's top travel destinations. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of Music City's premier hotel staff!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Act as local tourism resource for guests
- Monitor security procedures and access control
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Nashville attractions and transportation
- Valid Tennessee driver's license preferred
- High school diploma or equivalent required